Submit a case

Describe the product and the seller, attach your invoice. We then contact the seller for their traceability evidence.

The product

What did you buy?

Product

BrandSerial numberOften engraved on the case back

Batch numberOptional, if shown on the packaging

The seller

Who sold it to you?

Seller name

Seller websiteOrder reference

Purchase date

Evidence

Your documents

Purchase invoice *Required: it establishes the link between you and the seller. Image or PDF, 8 MB maximum.Choose a file or drop it here

Product photos The product as a whole, the markings, the serial number, and the packaging if you still have it.Add photos

Contact details

How can we reach you?

Your emailWe will send your case updates to this address.I authorise Authentifia to contact the seller about this purchase and to share the details needed for verification. My contact details are never published.